The Starbucks Experience (Inbunden)
avJoseph Michelli
ISBN: 9780071477840 - UTGIVEN: 200609WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secur[...]
The New Gold Standard (Inbunden)
avJoseph Michelli
ISBN: 9780071548335 - UTGIVEN: 200807Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences[...]
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (Inbunden)
avJoseph Michelli
ISBN: 9780071749589 - UTGIVEN: 201110Make every day a WOW day for your customers, your staff--and your bottom line! "In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of[...]
When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market (Inbunden)
avJoseph Michelli, John Yokoyama
ISBN: 9781401300616 - UTGIVEN: 200408In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transforme[...]
All Aboard the Ninky Nonk (Kartonnage)
avJoseph Michelli, John Yokoyama
ISBN: 9781405903752 - UTGIVEN: 200709"In the Night Garden: All Aboard the Ninky Nonk" is an enchanting storybook for babies and toddlers. Igglepiggle, iggle onk, we're going to catch the...Ninky Nonk! Once upon a time in the Night Garden, everybody went for a ride on the Ninky Nonk. Join Igglepiggle, Makka Pakka, Upsy Daisy and all of [...]
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Övrigt)
avJoseph Michelli
ISBN: 9781480595811 - UTGIVEN: 2014-05Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon?a result of the company[...]
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Övrigt)
avJoseph A. Michelli
ISBN: 9781480595866 - UTGIVEN: 2015-01When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first tim[...]
